Return & Refund Policy

Last Updated: October 15, 2026

At Owtech Solutions, we want you to be completely satisfied with your purchase. If something isn't quite right, we are here to help.

I. Eligibility for Returns

  1. Timeframe: You have 30 calendar days from the date of delivery to request a return for eligible items.

  2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including un-tampered retail boxes for phone cases, cables, adapters, and docks).

  3. Non-Returnable Items: Gift cards, clearance items marked as final sale, and items damaged through consumer misuse or normal wear and tear are not eligible for return.

II. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@owtechsolutions.com with your order number and the reason for the return.

  2. If approved, we will provide you with return instructions and the return shipping address.

  3. Pack the items securely in their original packaging and ship them back using a trackable shipping method.

III. Refunds

  1. Inspection: Once we receive your item, our team will inspect it to verify its condition.

  2. Processing: If your return is approved, we will initiate a refund to your original method of payment. Credits typically take 5–10 business days to reflect in your account, depending on your card issuer or bank.

  3. Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

IV. Exchanges and Defective Items

  1. Defective Products: If you received a defective charging cable, adapter, or a flawed case, please notify us within 7 days of delivery. We will gladly replace it at no additional cost or issue a full refund including shipping.

  2. Exchanges: If you ordered the wrong size case (e.g., iPhone vs. Samsung) and wish to exchange it, the fastest way is to return the unwanted item and place a separate order for the correct item.